At yogame, your privacy is taken seriously. This Privacy Policy explains exactly what personal information we collect from Pakistani players, why we collect it, how we use and protect it, and the rights you hold over your own data under the framework of our international gaming licence.
yogame ("the Company", "we", "us", "our") operates the online gaming and sports betting platform accessible at yogame.bio. We are committed to protecting the privacy and personal data of all registered players and visitors to our platform. This Privacy Policy has been prepared in accordance with the data protection obligations imposed under our international gaming licence and applicable privacy law frameworks.
This policy applies to personal data collected through yogame.bio, including data collected during account registration, gameplay, financial transactions, customer support interactions, and marketing communications. It applies to all players based in Pakistan and any other jurisdiction from which yogame accepts registrations.
yogame acts as the data controller in respect of all personal data collected through the platform. This means we determine the purposes for which your personal data is processed and the manner in which it is processed. Where we engage third-party service providers to process data on our behalf, they act as data processors and are bound by contractual obligations to process data only as directed by yogame.
yogame collects personal data through several channels, including information you provide directly, information collected automatically when you use the platform, and information received from third-party verification and payment providers. The categories of personal data we collect are set out below.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity | Full name, CNIC number, date of birth | KYC, age verification, account management |
| Contact | Email, phone, address (Karachi, Lahore, etc.) | Account communications, support |
| Financial | JazzCash no., bank account, PKR transactions | Deposits, withdrawals, AML compliance |
| Technical | IP address, device ID, browser | Security, fraud prevention, analytics |
| Behavioural | Games played, bet history, session time | Responsible gaming, personalisation |
| KYC Documents | CNIC scan, passport copy | Regulatory compliance, withdrawal verification |
yogame processes your personal data for specific, clearly defined purposes. We do not process your data in a manner that is incompatible with those purposes, and we do not retain your data for longer than is necessary for those purposes. The primary purposes for which your data is processed are as follows:
yogame processes your personal data only where there is a valid legal basis to do so. The applicable legal bases for our processing activities are as follows:
yogame uses cookies and similar tracking technologies to operate the platform effectively and to improve the player experience. A cookie is a small text file placed on your device when you visit a website. The types of cookies yogame uses are described below.
yogame does not sell, rent, or trade your personal data to any third party for commercial purposes unrelated to the operation of the yogame platform. We share your personal data with third parties only in the following carefully defined circumstances:
yogame retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, subject to any longer retention periods required by applicable law or our international gaming licence. The general retention periods applicable to the main categories of personal data are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | 5 years after account closure | Licensing obligations, AML compliance |
| Financial Transaction Records | 7 years after transaction date | Tax, AML, and regulatory audit requirements |
| KYC Documents | 5 years after account closure | International gaming licence requirement |
| Customer Support Records | 3 years after last interaction | Dispute resolution, service improvement |
| Marketing Preferences | Until consent is withdrawn | Consent-based processing requirement |
| Technical / Log Data | 13 months from collection | Security monitoring, fraud investigation |
| Self-Exclusion Records | Permanent (or as specified in request) | Responsible gaming obligations |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to any individual. Where anonymisation is not technically feasible, data is securely destroyed in accordance with recognised data destruction standards.
yogame takes the security of your personal data extremely seriously. We implement and maintain a comprehensive set of technical and organisational security measures designed to protect your data against unauthorised access, disclosure, alteration, or destruction. Key security measures in place at yogame include:
As a yogame player, you hold a number of rights in relation to the personal data we hold about you. yogame is committed to facilitating the exercise of these rights promptly and without undue burden. Your rights are as follows:
Every registration on the yogame platform is subject to mandatory age verification. Applicants are required to provide government-issued proof of age — specifically a Pakistani CNIC, passport, or equivalent document — before any real-money gaming activity is permitted. Any account found to belong to a person under 21 years of age will be immediately and permanently suspended, all deposits will be refunded, and any winnings will be forfeited.
If you believe that yogame has inadvertently collected personal data relating to a person under the age of 21, please contact our support team immediately at [email protected]. We will investigate the matter and, where confirmed, delete the relevant data without delay.
yogame strongly encourages parents and guardians to use appropriate parental control software to prevent minors from accessing online gaming platforms. Tools such as device-level parental controls, content filtering software, and internet usage monitoring applications are available and are an important complement to operator-level age verification.
yogame operates under an international gaming licence, and certain elements of its technology infrastructure, third-party service providers, and operational support functions may be located outside Pakistan. As a result, your personal data may be transferred to, stored in, or processed in countries other than Pakistan. yogame takes its obligations regarding international data transfers seriously.
Where your personal data is transferred internationally, yogame ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to the protections applicable in the jurisdiction of your residence. These safeguards include:
For further information about the international transfer safeguards applicable to your specific data, please contact our support team using the contact details in Section 14 of this policy.
The yogame platform may contain references to or links to third-party services, including payment providers such as JazzCash and EasyPaisa, game software providers, and responsible gaming support organisations. When you follow a link to a third-party website or interact with a third-party service provider's interface, that provider's own privacy policy will govern the processing of your personal data from that point forward.
yogame is not responsible for the privacy practices of third-party websites or services, even where those third parties are our contracted service providers operating within the yogame platform environment. We encourage you to review the privacy policy of any third-party service provider with whom you interact. The inclusion of a third-party payment method or service within the yogame platform does not constitute an endorsement of that party's data handling practices beyond the scope of our contractual Data Processing Agreement with them.
yogame reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our licensing obligations, our data processing practices, or the services we offer. Where changes to this policy are material — meaning they significantly affect your rights or our obligations — yogame will notify registered players via email to their registered address and/or via a prominent on-platform notification prior to the changes taking effect.
The "Last Updated" date at the top of this page reflects the date on which the most recent revision was published. Non-material changes — such as typographical corrections or clarifications — may take effect immediately upon publication. It is your responsibility to review this Privacy Policy periodically to remain informed of how yogame handles your personal data. Continued use of the platform following publication of an updated Privacy Policy constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or yogame's handling of your personal data, please contact our support team through the following channels:
yogame is committed to resolving privacy-related queries and complaints promptly and fairly. We will acknowledge all privacy correspondence within 5 business days and aim to provide a substantive response within 30 calendar days. If you are not satisfied with yogame's response to your privacy complaint, you have the right to escalate your complaint to the relevant data protection authority or gaming regulatory body under whose jurisdiction yogame's international licence is held.
These six commitments form the foundation of how yogame handles your personal data — every single day, for every player from Karachi to Peshawar.
All data transmitted to and from yogame is protected by 256-bit SSL/TLS encryption — the same standard used by leading Pakistani banks including HBL, UBL, and Meezan Bank.
yogame does not sell, rent, or trade your personal data to third-party advertisers or unrelated commercial organisations. Your data stays within the yogame ecosystem, full stop.
We explain exactly why we collect your CNIC or passport details, who sees them, how long we keep them, and how they are stored securely in encrypted form throughout the verification process.
Request a full copy of your data, correct inaccuracies, withdraw marketing consent, or ask for deletion — all through a single email to [email protected] with a response guaranteed within 30 days.
Your gameplay data is actively monitored to identify signs of problem gambling. yogame uses this data to protect you — enforcing self-exclusions, deposit limits, and cool-off periods — never to exploit you.
We keep your data only as long as required by law or our gaming licence — and no longer. Section 7 of this policy gives you the exact retention period for every category of data we hold.
Every yogame player holds these rights in relation to their personal data. Contact us any time at [email protected] to exercise any of them.
Request a complete copy of the personal data yogame holds about you, delivered within 30 days.
Have inaccurate or outdated data corrected promptly, including contact details and address records.
Request deletion of your data where no legal obligation requires us to retain it further.
Ask yogame to pause processing of your data while a dispute or correction request is being resolved.
Receive your personal data in a structured, machine-readable format suitable for transfer elsewhere.
Object to processing based on legitimate interests, and unconditionally opt out of direct marketing.
Withdraw consent for marketing or other consent-based processing at any time without penalty.
Escalate unresolved privacy complaints to the relevant regulatory or data protection authority.
Now that you know exactly how yogame handles your personal information, join thousands of Pakistani players enjoying Teen Patti, Andar Bahar, PSL cricket betting, and live casino — with full confidence that your privacy is protected.
21+ only · Play Responsibly · Serving players across Pakistan 🇵🇰
21+ Only. yogame is an online gaming platform strictly for adults aged 21 and above. If you feel your gaming is becoming a problem, please visit our Responsible Gaming page for self-exclusion tools and support resources.